FAQ

Frequently Asked Questions

How long does shipping take?

Since every product is made to order, please allow 5–10 business days for USA orders and 7–20 business days for international orders. You will receive a tracking number once your order ships.

Is shipping really free?

Yes — completely free on every single order, worldwide. No minimum spend required. The shipping cost is built into our product pricing so there are no surprises at checkout.

What payment methods do you accept?

We currently accept PayPal. PayPal also allows you to pay with a debit or credit card even without a PayPal account.

Can I change or cancel my order?

Because your order goes into production immediately, we have a very short window to make changes. Please email support@agorashi.com within 2 hours of placing your order if you need to make any changes or cancellations. After that window, your item will already be in production and we will be unable to make changes.

Do you accept returns or exchanges?

No — we do not accept returns or exchanges for any reason, including wrong size, wrong color, or change of mind. Every Agorashi product is made specifically for you after you place your order and cannot be restocked or resold.

Please make sure you select the correct size and color before completing your order. Use our Size Guide to find your measurements, and email us at support@agorashi.com before ordering if you are unsure — we are happy to help.

What if my item arrives damaged or incorrect?

If your item arrives damaged, defective, or is the wrong product due to an error on our end, we will make it right. Email support@agorashi.com within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you.

How do I choose the right size?

Visit our Size Guide for full measurement tables. Measure your chest at the fullest point and compare to the chart. If you are between sizes, we recommend sizing up. Still unsure? Email us before you order at support@agorashi.com.

My item arrived damaged or incorrect — what do I do?

We are sorry to hear that. Please email support@agorashi.com within 7 days of delivery with your order number and a clear photo of the issue. We will get back to you within 24–48 hours and make it right.

Are the products ethically made?

Yes. Every Agorashi product is made on demand — we only produce what is ordered. This eliminates overproduction and reduces waste significantly compared to traditional fashion brands.

How do I track my order?

Once your order ships, you will receive an email with a tracking link. You can also log into your account on our store to view your order status at any time.