No returns or exchanges
Every Agorashi product is made specifically for you the moment you place your order. Because your item is custom-produced on demand, we are unable to accept returns or exchanges for any reason — including wrong size, wrong color, or change of mind.
This is not a limitation we take lightly. It is simply the reality of how made-to-order products work. Your item does not exist until you order it, which means we cannot restock or resell it.
Before you order — please double check
- Size: Use our Size Guide to find your correct measurements. If you are between sizes, we recommend sizing up.
- Color: Review all color options carefully on the product page. Colors may appear slightly different depending on your screen.
- Quantity: Confirm the right quantity before completing checkout.
The one exception — damaged or wrong items
If your item arrives damaged, defective, or is the wrong product entirely due to a production error on our end, we will make it right immediately. Email us at support@agorashi.com within 7 days of delivery with your order number and a clear photo of the issue. We will send a free replacement or issue a full refund.
Order cancellations
You may cancel your order within 2 hours of placing it by emailing support@agorashi.com. After that window your item will already be in production and cancellation will not be possible.
Need help choosing?
Not sure about your size or color? Email us at support@agorashi.com before you order and we will help you make the right choice — we reply within 24 hours.